Refund policy

We developed products that are handcrafted by traditional craft persons in India, resulting in each product being unique and slightly different from each other. The beauty of a hand-made products is that each piece is unique. 

An irregular weave or print or a stitch should not be taken as a defect as handcrafted products will not show consistent uniformity like a machine-made product. Handloom, by definition, means a glorious uncertainty when it comes to uniformity.

Despite these variables, at Meraki Craffin, we stand behind the quality of our products and we allow exchange/ not return/ not refund (for eligible product categories) if you are not satisfied with your purchase for any reason.

The exchange, return & refund policies mentioned below are applicable only on Domestic Orders placed online through our official website (www.merakicarffin.com) and not applicable for products bought at offline stores or on any third-party platforms.

Meraki Craffin accepts exchange/ Return or Refund of item(s) within 7 days of delivery, with the following exclusions (not exchangeable /non-returnable products):

Cushions ( Handcrafted)

Throw ( Handcrafted)

Blanket ( Handcrafted)

Rugs/ Durries ( Handcrafted)

Exchange of item(s) purchased from this exclusion list are considered for exchange within 7 days of purchase only if there is a manufacturing defect, as determined post a thorough Quality Check process or item(s) received is different from its description.

You can call us on +91 9205170111 or e-mail us at  within 7 days from the date of delivery to book an exchange/ return/ refund request.

In case the delivered item(s) is found damaged/ missing or has any manufacturing defect, please inform the Customer Care or e-mail us within 48 hours of delivery.

Exchange/ Return of item(s) (as mentioned above) is subject to the fulfilment of following conditions:

• The item(s) has not been worn, washed, altered or damaged and is returned in a saleable condition with barcode and MRP Tags intact.
• Meraki Craffin reserves the right to decide whether the item(s) seems worn, washed, altered or has post-purchase damage.

Non-returnable Items: Certain items are non-returnable, including but not limited to:

• Custom-made or personalized products
• Clearance items
• Gift cards

Late or Missing Refunds

• If you haven’t received a store credit refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted.
• If you’ve done all of this and you still have not received your refund, please contact us at [customer service email/phone number].

Cash Refund

Please be aware that we do not offer cash refunds. Instead,  we will issue store credit for the purchase price, which you can use for future purchases on our website. Store credit is non-transferable and can only be used at our website. 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Contact Us

If you have any questions about our return and refund policy, please contact us at:

• Email: info@merakicraffin.com
• Phone: 9205170111